Abbey Property has been in operation since 2015 and our Director has been in the business for over a decade, so believe us when we say we have heard practically every clichéd catchphrase and stereotypical sales pitch used throughout the industry.
In such a competitive industry where each company wants to stand out from the others in a crowded market, bold claims come with the territory.
But ask yourself this? How many of these companies substantiate these claims? Here at Abbey Property, we always strive to be as transparent as possible with our customers, so continue reading if you’d like to see how we put our money where our mouth is!
“We’re the best”
You’d be hard pushed to find a business owner who doesn’t believe that their company is the best at what they do, and this translates across all sectors. Even if deep down they don’t truly believe that this is the case, our experience tells us that this is one of, if not the most overused phrase in our industry. But unlike many of the other Estate Agents out there, we have the evidence to back up our claim of being the best as you don’t have to take our word for it – just ask our customers.
We pride ourselves on being the top-rated Estate Agents in Luton with 752 Google Reviews and an overall rating of 4.9 out of 5 as of April 2022 when this article was first published, with customers commonly describing us as professional, friendly, helpful, knowledgeable, and reliable as well as also stating that they would highly recommend us.
Also, check out our Video Reviews to see more of what our customers have to say about their experience with us.
“We are great communicators”
Everyone likes to believe that they have great communication, but much like some of their conversations with customers, this view can tend to be one-sided. We listen to our customer’s requirements, and any concerns they may have and truly do our best to make sure everything has been understood on both sides. One of our key missions as a company is that we truly endeavor to be the most communicative Estate Agents in the market.
Of course, we can understand if you have any reservations simply taking our word for it, as due to some bad customer experiences across our industry, a common stigma surrounding salespeople is that they can be untrustworthy and at times deliberately deceitful, so how can you differentiate the good eggs from the bad?
Anyone can blow their own trumpet, but the customer experience doesn’t lie… click on anyone of these to see a quick keyword-specific Google Reviews search showing how people felt about the conversations they had with us, how they were spoken to, how informative our team is, how efficiently they were dealt with, and our telephone manners. Customers frequently express and confirm that Abbey Property has provided assurance for any concerns they’ve had, answered any of their questions, and has generally been a pleasure to speak with which is largely due to our great communication.
“We are experts in the industry”
In an attempt to add credibility to the sales pitch, a claim that is commonly made across the industry is that people are experts in the field. By making the claim of having expert status, the idea is that the customer is more inclined to feel that they are in good hands, so in turn, everyone becomes an ‘expert’. Whilst many people may claim to be experts, the customer experience isn’t often representative of this self-proclaimed expertise.
At Abbey Property, whilst we pride ourselves on maintaining transparency with our customers, we also appreciate that if you haven’t received a great experience with other agents, and you have never worked with us before, it’s easy to get tarred with the same brush.
To prove our point, if you are interested in learning more about the guidance we offer prospective tenants then we suggest that you take a look at our Frequently Asked Questions page and if you are a landlord we would refer you to our Advice for Landlords section where a wealth of information is available for you to peruse at your convenience. Similarly, our customers are generally very impressed with how informative and knowledgeable our staff members are and more information on precisely what they have to say about us can be found on our Google Reviews Page.
The intention of this article was to address many of the common claims that are made across our industry and to illustrate how, unlike many of our competitors, we can corroborate these claims with evidence. We acknowledge that we are not perfect, and this is one claim that we do not make, as we appreciate that everyone has room for improvement, however, if you do want to read more about the things we do well and why you may wish to work with us, have a read of our article Is Abbey Property The Right Agency For Me.