When will I get paid?
We usually receive rent between the 1st-5th of each month. We will deduct your invoice from the rent before passing it onto the landlord.
You can expect to get paid around 5th-10th of each month.
It is very important to remember that we MUST have received your invoice before the start of a new month as we need to ensure we have added it to the system to be deducted from the rent.
It is imperative we receive your invoice within the same month the maintenance work is carried out. Here’s why: our operations revolve around the landlords, as we manage their properties. The rents we collect at the beginning of each month are the source through which we make payments, including settling your invoices. If for any reason we do not have your invoice on our system before the start of a new month, it disrupts this streamlined process.
In a worst-case scenario, if a landlord decides to terminate our services and we don’t have your invoice, the funds that could have been used to pay you would no longer be accessible. Essentially, without the rent coming in, there would be no funds to cover your invoice. This is why timely invoicing is not just good practice; it is critical for ensuring that you get paid.
Please make sure to submit your invoices by the end of the month in which the work is completed, so we can seamlessly integrate them into our payment process and ensure that you are compensated without any delays or issues.